Returns Policy

Returns Policy

Last Updated: 15.12.2025

At Sammys Aesthetics and Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return your items in accordance with this Returns Policy. This policy complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Your Right to Cancel and Return

Under UK law, you have the right to cancel your order and return items within 14 days of receiving them, without providing a reason. To exercise your right to cancel:

  • You must notify us in writing via email at bookings@sammyscosmeticaesthetics.co.uk or by phone at 01524 752277 within 14 days of receipt.
  • Returned items must be in their original, unused condition with all packaging and tags intact.

2. Items Eligible for Return

We accept returns for the following items:

  • Products that are unused, unopened, and in their original packaging.
  • Items that arrive damaged or defective.

Exclusions:
We cannot accept returns for:

  • Items that have been opened, used, or tampered with for hygiene reasons.
  • Gift cards or personalised products.
  • Sale or clearance items (unless faulty).

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Notify us at bookings@sammyscosmeticaesthetics.co.uk or call 01524 752277 to inform us of your return. Include your name, order number, and reason for the return.
  2. Prepare the Package: Repack the item securely in its original packaging.
  3. Post the Return: Send the package to the following address:
    Sammys Aesthetics and Beauty
    56 Main Road, Galgate, Nr Lancaster, LA2 0LB

Please obtain proof of postage, as we are not responsible for lost or undelivered returns.

4. Refunds

Refunds will be processed within 14 days of receiving the returned items.

  • Refunds will be issued to the original payment method used for the purchase.
  • For damaged or faulty items, we will refund the full amount, including any delivery charges.
  • For items returned under the cancellation policy, the customer is responsible for return postage costs unless the item is faulty.

5. Damaged or Faulty Items

If you receive an item that is damaged or faulty:

6. Exchanges

We currently do not offer exchanges. If you wish to replace an item, please return the unwanted product and place a new order.

7. Late or Missing Refunds

If you haven’t received a refund after the stated period:

8. Contact Us

If you have any questions or need assistance with your return, please get in touch:

Sammys Aesthetics and Beauty
Email: bookings@sammyscosmeticaesthetics.co.uk
Phone: 01524 752277
Address: 56 Main Road, Galgate, Nr Lancaster, LA2 0LB

Thank you for shopping with Sammys Aesthetics and Beauty. We are committed to ensuring your satisfaction and providing you with exceptional service.